The guarantee only applies to new customers on offset-nutrition.com in the order period September 20th - November 19th, 2022. If you, as a new customer, are not satisfied with your product after purchasing and testing it for the first time, you can send it back to us within the period specified below using our online or printed money-back form and we will refund the purchase price.
The new customer has the option of returning the products within a total of 30 days (16 days after the end of the cancellation period) beyond the statutory cancellation period of 14 days, with a right to a refund of the full purchase price. The period begins after receipt of the goods.
The new customer is only entitled to the money-back guarantee if the product has not been used up to more than one third of the original content and if the money-back form has been completed in full and on time was sent to the provider. The document includes all other details for proper execution. The goods must be returned at the customer's expense.
The money-back guarantee only applies to the following products: All Pretty Little Meal Shakes, Pretty Little Meal Vegan, Pretty New Me Collection 2 weeks (and the products Pretty Little Meal, Little Helper, Little Activator contained therein) and Pretty New Me Collection vegan 2 weeks (and the products Pretty Little Meal Vegan, Little Helper, Little Activator contained therein).
Upon successful receipt of the goods and the money-back form by the seller within the period of 30 days (16 days after the end of the cooling-off period) and if all the above conditions are met, the full purchase price will be refunded to the customer. For collections, all products must be returned. Individual products will not be refunded.
If there is reasonable suspicion that an account holder has abused or attempted to abuse the money-back guarantee, Famous Brands GmbH, alone or as part of the group, reserves the right to:
- at its sole discretion, collect the refund of the purchase price allocated to the Account Holder and/or
- withdraw or cancel a refund of the purchase price to the Account Holder and/or
- blocking access to certain products and/or
- exclude the account holder from future promotional offers and/or
- terminate the account holder's account immediately.
MONEY BACK FORM
If you are a new customer and would like to take advantage of our 30-day money-back guarantee, please fill out this money-back guarantee request form in detail and return it.
As a letter to:
Famous Brands GmbHc/o VCA Logistik + Services GmbH & Co.KG
Keyword: money-back guarantee
Babenhäuserstraße 50 (Hall 6)
as an email to:
Order number: ___________
List of returned products: ___________
What are the reasons for using the money-back guarantee : ___________
In order to be able to claim the money-back guarantee, the completed document must be included in your package or have reached us by e-mail and the product must not be more than one-third used.
If you have any questions, please contact our customer support at hello@offset-nutritioncom.